![]() Tip: Learn how to turn captions on or off when watching Internet videos from YouTube The Noise Canceling function works The issue may be caused by a temporary malfunction of the headphones. Refer to the Resetting the headphones article to reset the headphones. The Noise Canceling function does not work Go to the next troubleshooting step. The Noise Canceling function works The size or fitting conditions may have affected the Noise Canceling function. Select the earbuds that best fit with your ears: measure the air-tightness of the earbud tips, and find the optimal size of earbud tips using the Sony | Headphones Connect appįor additional details, refer to the How to wear the headphones properly and select most suitable earbud tips article.Make sure that headphones are worn properly.Here are some important factors to consider: If the earbuds do not fit your ears, the noise canceling function may be significantly affected. The Noise Canceling function works The issue was caused by the headphones settings. In the Sound tab, select Ambient Sound Control setting, and set it to Noise Canceling.Note: If the Adaptive Sound Control is set to On, the Noise Canceling is adjusted and Adaptive Sound Control is activated according to your action. If the status shows other than Off ( Staying, Walking, etc.), tap the status message, and tap the slide bar to set it to Off. In the Status tub, check the Adaptive Sound Control status.Connect the headphones and smartphone via Bluetooth, and then launch the Sony | Headphones Connect app.To make maximum use of the Noise Canceling function, follow these steps to set the Adaptive Sound Control to off, and adjust the Noise Canceling or Ambient Sound Control manually. ![]() When the Adaptive Sound Control is set to On, the headphones detect your action (running, walking, etc.) and automatically switches the settings of the Noise Canceling function to Ambient Sound Control. The Noise Canceling function does not work Go to the next troubleshooting step.Ĭhange the headphones settings using the Sony | Headphones Connect app. ![]() ![]() The Noise Canceling function works The issue was caused because the Noise Canceling function was Off. Note: In the default setting, you can switch between the Noise Canceling and Ambient Sound function by tapping the L side touch sensor. While wearing the headphones, tap the L side touch sensor until you hear the voice guidance say Noise canceling. ![]()
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